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Shipping & Returns

Shipping Policy

Last updated: 01/2024

Welcome to Ran Rouzes! We are committed to delivering our premium hair and skin products to you in a timely and efficient manner. Please review our shipping policy below to understand how we process and ship your order.


Order Processing Time

Order Processing: Orders are processed within [1-3 business days] after the order is placed. Processing times are not included in the shipping time estimates.
Business Days: Our business days are [Monday-Friday], excluding public holidays.
Cutoff Time: Orders placed after 5pm will be processed the next business day.

Shipping Methods and Delivery Times

Domestic Shipping: We offer several shipping options for domestic orders, including Standard Shipping (3-5 business days), Expedited Shipping (2-3 business days), and Overnight Shipping (1 business day).
International Shipping: International shipping is not available.
Carriers: We partner with major carriers including USPS, FedEx, UPS, and DHL to offer reliable shipping.


Shipping Costs

Domestic Orders: Shipping costs are calculated based on the shipping method selected and the weight and size of the order. Free Standard Shipping is available for orders over [specific amount].
International Orders: Shipping costs for international orders are calculated based on the destination, weight, and size of the order. Please note, international customers are responsible for any customs fees, taxes, or duties incurred.


Tracking Your Order

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package on the carrier’s website.


Shipping Delays

While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control such as weather, carrier delays, or customs clearance. We appreciate your patience in these instances and encourage you to contact us with any concerns.


Lost or Damaged Items

In the rare event that your order is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue, whether it be through a replacement or a refund.


Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us at [Your Contact Information].


Changes to Shipping Policy

We reserves the right to modify this shipping policy at any time. We encourage you to review it periodically.

Thank you for choosing Ran Rouzes for your hair and skin care needs. We look forward to serving you!

Return & Exchange Policy

Last updated: 01/2024

At Ran Rouzes, we stand behind the quality of our hair and skin products and want you to be fully satisfied with your purchase. If for any reason you are not satisfied, please review our return and exchange policy below.

Return Period


30-Day Return Policy: You have 30 days from the date of purchase to return an item for a refund or exchange. Items must be returned in their original condition and packaging.

Conditions for Return and Exchange

Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.
Product Condition: Products must be unused, unopened, and in the original packaging. Due to health and safety reasons, opened or used products cannot be returned or exchanged unless defective.
Defective Products: If you receive a defective item, please contact us immediately to arrange for a replacement or refund.


How to Return or Exchange Your Product

1. Contact Customer Service: Before returning an item, please contact our customer service team at [Your Contact Information] to initiate the return or exchange process.
2. Return Authorization: We will provide you with a Return Authorization number and instructions on how to send your item(s) back to us.
3. Shipping: You are responsible for the return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping method.
4. Processing: Returns and exchanges are processed within [number] business days upon receipt of the item. Refunds will be issued to the original method of payment.


Refunds will be issued to the original form of payment within 15 business days of receiving and inspecting the return. Please note that it may take an additional 15 business days for the credit to appear on your account, depending on your bank or credit card issuer.


For exchanges, please follow the return process for the item you wish to exchange and place a new order for the replacement item. Exchanges are subject to product availability.

Non-Returnable Items

Please note that certain items may be non-returnable due to health and safety reasons. This includes, but is not limited to, products that have been opened or used.

Contact Us

If you have any questions or concerns about your order, our Return & Exchange Policy, or need assistance with a return or exchange, please contact us.

Policy Changes

Ran Rouzes reserves the right to update or modify this Return & Exchange Policy at any time. We encourage customers to review the policy periodically.

Thank you for choosing Ran Rouzes. We appreciate your business and are here to ensure that your experience with our products is exceptional.

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