Return & Refund Policy

Last Updated: January 2024

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At Ran Rouzes, we want you to love your hair and skin products. If you’re not fully satisfied, please review our return and refund terms below.

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Return Period

You have 30 days from the date of purchase to request a return or exchange.
Items must be unused, unopened, and in their original packaging.

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Eligibility

To complete a return, you’ll need a valid proof of purchase (order number or receipt).
For health and safety reasons, opened or used products cannot be returned unless defective.

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How to Start a Return

1. Contact us: Email support@ranrouzes.com to request a return authorization.

2. Ship the item: Follow the instructions provided. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

3. Processing: Refunds are issued to the original payment method within 15 business days after we receive and inspect your return.

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Exchanges

If you’d like to exchange an item, please follow the same return steps and place a new order for the replacement product.

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Non-Returnable Items

For hygiene and safety, certain products cannot be returned, including any opened or used items.

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Policy Updates

Ran Rouzes may update this policy at any time. The latest version will always be available on this page.

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Thank you for shopping with Ran Rouzes — your trust means everything to us.